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| Number | Problem description | Solution measures |
| 1 | DBK21B board is not registered or trial board message | The USB is unstable. Replace the port on the USB computer and power on the card again |
| 2 | The network port marking card cannot be found | Modify the computer into a fixed IP, the board can be found after the reset card |
| 3 | Standard laser marking card software QR code is different from the code system of Jingchengzi.The scan is different. Sometimes there are problems | Change the name of the libcodebar.dll file in the software, change TBarCode11.dll to libcodebar.dll, and replace the two-dimensional code library. |
| 4 | When you use the axis of rotation, sometimes it keep turning, sometimes it can't. | It is estimated that the problem is USB connection. Check the log to confirm whether there is interference from USB |
| 5 | If three files are triggered by different ports, can it print what you send | Use multi - document marking plus network text |
| 6 | After the new English installation package is installed, some Chinese characters are displayed | Computer system causes, computer system switch to English can solve |
| 7 | The same characters, the same padding, the marking effect can be thick or thin. | This phenomenon is actually determined by the filling algorithm. The main factors are as follows: 1. Confirm whether the whole object is selected 2.Line spacing 3. Character font, size, spacing. The solution is that the software modifies the fill algorithm to calculate the fill individually for each character. |
| 8 | When you use rotary text notation when you have a serial number in the text and a two-dimensional code the text that shows up with the serial number is not variable but the edit bar does change | 1.Confirm whether to select object global computation. 2.Version problem (Confirm that there is a short version with this problem) |
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